Healthcare Snapshot

Driving Healthcare Employee Engagement Through Points-Based Initiatives

Consider the story of two healthcare providers in Texas that merged to form a substantial central hospital serving 1.2 million people in 62 countries. The newly formed hospital’s mission was to provide quality care to the whole person – mind, body, and spirit. Even though the hospital was in a position to provide better patient care, it faced a declining reputation due to rising turnover rates and diminishing employee morale. The healthcare provider reached out to Michael C. Fina to develop a recognition strategy that would drive positive employee behaviors while creating a culture of recognition.