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February 20, 2019

5 Ways to Celebrate Employee Appreciation Day 2019

Friday, March 1st, 2019 is Employee Appreciation Day. What began as an unofficial holiday in 1995 has grown into one of the best opportunities of the year to engage, celebrate, and create memorable experiences for your employees. We all know that expressing appreciation is one of the most effective ways to increase productivity, reduce absenteeism, […]

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September 27, 2018

Customer Service Week is Almost Here!

Customer Service Week is October 1-5 this year, when we celebrate customer service excellence across the nation. It also presents a unique engagement opportunity for your customer service teams. With that in mind we have created a new eBook, 15 Ideas for Celebrating Customer Service Week, that is sure to help you make the entire […]

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March 31, 2017

When “thank you” wears out

Saying “please” and “thank you” is one of the most fundamental communication strategies we use to project our own intentions and gauge the intentions of others. That is why it is crucial to use them in the workplace — arguably, with no exceptions. This is not a tall order however. Most people, when placed in […]

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October 26, 2016

Some Workplace Perks Can Be Tricks, Not Treats

Halloween is upon us, and I’ve got something that will scare you even more than David S. Pumpkins. What if I told you that some workplace perks were TRICKS instead of TREATS? Please try to remain calm, and I’ll explain. We did a webinar recently on employee happiness that showed how not everything that makes […]

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December 16, 2015

Death of the Annual Performance Review

Years ago, I interned at a film production company. I would read screenplays and evaluate each piece. I had the internship for one semester. And for the dozens of screenplays I reviewed, I had no idea I was filling out the evaluation form incorrectly. In class, my professor taught me a certain way to write […]

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October 30, 2014

Halloween Special: Jobs From The Grave!

You might think you have a strange occupation, but it’s nothing compared to the strange jobs people used to have before science and technology changed the way we do certain things. This Halloween we invite you down into the crypt of irrelevance for a spooky tour of jobs from the grave! Phrenologist Phrenologists existed in […]

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October 6, 2014

Diagnosing the Biotech/Pharma Retention Dilemma

Even though job satisfaction in America reached a new high this year, some industries are struggling more than others to engage their employees and retain talented workers. The biotech and pharmaceutical industries are all too familiar with this dilemma. Since their success hinges so much on highly educated technicians, engineers, and researchers, recruiting and retaining […]

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